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About the Job:
Are you intrigued by the chance to be at the forefront of groundbreaking technology driving Amazon’s acclaimed Customer Service? If so, we invite you to join our team!
We’re an integral part of the Worldwide Customer Service Capacity Planning (WWCP) organization, dedicated to facilitating end-to-end workforce planning across Amazon.
Our vision at WWCP is crystal clear: to provide timely human-assisted support to Amazon customers amidst fluctuations in contact demand and labor supply, all while optimizing the Customer Service (CS) network for enhanced customer and associate experiences, as well as cost efficiency.
To realize this vision, we’re embarking on an exciting digital transformation journey, spearheading the development of “Vibe,” a cutting-edge product designed to streamline capacity planning through scientific methodologies and optimization techniques.
Job Description:
| Category | Details |
|---|---|
| Position Name | Software Engineer |
| Company Name | Amazon |
| Department | Customer Service Capacity Planning |
| Qualification | Bachelor’s degree in computer science or equivalent |
| Experience | – 3+ years of non-internship professional software development experience. – 2+ years of non-internship design or architecture experience. – 3+ years of full software development life cycle experience. |
| Job Location | Hyderabad, Telangana, India |
Attention : Read all criteria carefully and make changes in resume by adding relevent keywords so you will get the interview call otherwise you will loose opportunity.
Our goal? To establish a comprehensive, fully automated system capable of generating optimal plans on a massive scale, seamlessly adapting to changes in supply and demand while upholding our service-level (SL) goals.
Beyond planning, Vibe will also monitor and manage real-time network performance, swiftly identifying emerging supply-demand gaps and ensuring efficient utilization of flexible capacity through real-time network rebalancing.
Why Join Our Team?
If you’re passionate about tackling complex technical challenges in Capacity Planning Optimization through Machine Learning and crave the opportunity to see your work make a tangible impact in the real world, then this is the perfect environment for you.
We’re dedicated to solving problems that rival leading academic research, all for the benefit of customers who eagerly anticipate our feature launches and constantly push us to innovate.
If you find joy in optimizing for scale, latency, and resource usage, and if the idea of developing features that not only function but also delight customers excites you, then join us in making our product the most successful worldwide capacity planning platform!
Qualifications for Success
In addition to meeting the technical requirements, we’re seeking individuals who are creative, responsible, and eager to dive deep into emerging technologies. You should be willing to delve into research papers while also being adept at swiftly translating ideas into code that solves customer problems.
A natural problem solver, you should be able to seamlessly navigate between business problems, operational issues, and software architecture in a single conversation. We value curiosity about our customers’ needs and a commitment to turning developers into enthusiastic supporters of our product. We’re looking for team players who not only contribute to productivity but also foster an enjoyable work environment.
About the Team:
WWCP stands as a global leader in delivering cost-optimal solutions that provide customers with exceptional human support while prioritizing associate experience. Our responsibilities encompass:
- Planning customer support staffing.
- Preserving customer experience during interactions with customer service.
- Ensuring optimal costs for providing customer support.
We meticulously craft a comprehensive workforce management plan by strategically analyzing historical data and forecasting potential business events to accurately predict the number of required associates for a specified period.
Locations and Basic Qualifications
We are open to hiring candidates to work out of our Hyderabad, TS, IND office. Basic qualifications for the role include:
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture experience, including familiarity with design patterns, reliability, and scaling of new and existing systems.
- Experience programming with at least one software programming language.
Preferred Qualifications
Preferred qualifications include:
- 3+ years of full software development life cycle experience, encompassing coding standards, code reviews, source control management, build processes, testing, and operations.
- Bachelor’s degree in computer science or equivalent.
Why Amazon?
Amazon is not just a company; it’s a culture, a community, and a commitment to excellence. Working at Amazon means being at the forefront of innovation, surrounded by brilliant minds who are driven by customer obsession and a relentless pursuit of excellence.
With a diverse and inclusive work environment, Amazon fosters a culture of collaboration and continuous learning, empowering employees to reach their full potential. Joining Amazon isn’t just about a job; it’s about being part of something bigger, something that is reshaping industries and changing the way the world shops, reads, listens, and interacts.
If you’re ready to challenge yourself, grow your career, and make a difference on a global scale, then Amazon is the place for you.
Life at Amazon
At Amazon, we believe in work-life integration, not just balance. We understand that life doesn’t fit neatly into a 9-to-5 schedule, which is why we offer flexible work arrangements and a range of benefits designed to support our employees both personally and professionally.
From comprehensive healthcare coverage to generous parental leave policies, Amazon is committed to ensuring the well-being of its employees and their families.
Additionally, Amazon invests in employee development through various training and career development programs, allowing employees to continuously grow and evolve in their careers. At Amazon, you’ll find a supportive and inclusive environment where you can thrive both personally and professionally.
How To Apply?
If you’re ready to challenge yourself, grow your career, and make a difference on a global scale, then Amazon is the place for you.
If you have any queries feel free to contact us via email or using our contact form.