Are you seeking an exciting opportunity as an IT Specialist within the APAC region? Danfoss, a global leader in engineering solutions, is currently hiring for the position of IT Specialist, IT Service Desk APAC IN.
Join Danfoss in Oragadam, Tamil Nadu, India, and become part of a dynamic team dedicated to delivering world-class IT service and support.
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Job Details
| Job Title | IT Specialist, IT Service Desk APAC IN |
|---|---|
| Job ID | 39056 |
| Company | Danfoss |
| Job Type | Full-Time |
| Location | Oragadam, Tamil Nadu, India |
Attention : Read all criteria carefully and make changes in resume by adding relevent keywords so you will get the interview call otherwise you will loose opportunity.
Job Description
At Danfoss, we pride ourselves on delivering world-class IT service and support to our employees across regions, countries, and sites. Our mission is to ensure end-user satisfaction and seamless business operations by providing comprehensive, end-to-end resolution of incidents and requests.
As an IT Specialist, you will play a crucial role in supporting the Danfoss office and manufacturing environments via phone, email, and chat, ensuring that our IT infrastructure remains robust and efficient.
Job Responsibilities
Success Criteria
Success in this role will be measured by several key performance indicators (KPIs):
Achieve Goals/Targets: Meeting IT KPIs and Global Service Desk KPIs is paramount. These metrics are designed to ensure that our IT services are delivered effectively and efficiently.
Resolve Incidents and Requests: Timely resolution of incidents, service requests, and other tasks within their designated deadlines is crucial for maintaining operational efficiency.
Maintain Relationships: Building and maintaining good relationships with business partners and co-workers is essential. This includes effective communication, collaboration, and support.
Performance and Development: Demonstrating strong performance and ongoing development in all planned objectives is key to personal and professional growth within the organization.
Key Tasks & Responsibilities
Your day-to-day responsibilities will include a variety of tasks aimed at ensuring the smooth operation of our IT services:
User Requisitions: Receive, register, and address user requisitions through multiple channels such as phone, email, and other communication platforms. Act as the first and second line of support to provide immediate assistance.
Administration: Administer users, systems, and user rights in accordance with Danfoss standards. This includes managing access controls and ensuring compliance with internal policies.
Incident Management: Work on and follow-up with incidents, service requests, problems, and other assigned tasks. Ensure that issues are resolved promptly and efficiently.
User Guidance: Advise, guide, and instruct users on the use of products, systems, and technology (both software and hardware). Provide training and support to enhance user proficiency and satisfaction.
Error Identification: Identify errors and conduct root cause analysis to deliver high-quality IT solutions. Create detailed documentation of systems, processes, and error resolutions to facilitate knowledge sharing and future troubleshooting.
Security Compliance: Ensure compliance with security policies as outlined in Danfoss Corporate Standards. This includes managing PC clients and other IT systems securely and reporting any breaches to Danfoss Security.
Background & Skills
Required Competencies
To succeed in this role, you should possess the following competencies:
- Service and Customer Mindset: Exceptional service orientation and a customer-centric approach are essential for providing top-notch support.
- Problem Solving and Troubleshooting: Strong problem-solving skills and the ability to troubleshoot effectively are crucial for resolving IT issues.
- Communication Skills: Good communication skills are necessary for interacting with users, team members, and business partners.
- Flexibility: Willingness to work weekends and shifts is important to provide continuous support.
- Global Perspective: Ability to work in a global and ever-changing environment, adapting to new challenges and opportunities.
- Teamwork and Independence: Able to work independently while also being a good team player. Collaboration and self-motivation are key.
- Ownership and Initiative: Self-driven and able to take ownership of tasks, seeing them through to completion.
Technical Knowledge:
- In-depth understanding of PC architecture and basic IT infrastructure concepts.
- Experience with ITIL and technical support for users globally.
- Technical expertise in IT hardware and software, including but not limited to:
- Microsoft products (Windows OS, Office, Outlook in a Microsoft Exchange environment)
- Skype for Business
- Cisco Unified Communications
- Mobile management solutions
- Network connectivity and infrastructure.
How to Apply?
If you are passionate about IT support, have a customer-centric mindset, and are ready to work in a dynamic and global environment, we invite you to join our team at Danfoss.
As an IT Specialist, you will play a vital role in supporting our employees and contributing to our mission of engineering tomorrow’s solutions today. Apply now and be part of a team that values innovation, diversity, and sustainability.
Danfoss – Engineering Tomorrow
At Danfoss, we are dedicated to engineering solutions that enable the world to use resources more efficiently, driving the sustainable transformation of tomorrow. Our belief is that innovation and great results are driven by a diverse mix of people with varied backgrounds, skills, and perspectives.
To ensure that this mix works effectively, we strive to create an inclusive work environment where everyone is treated equally, respected, and valued.
Commitment to Sustainability
In line with our founder’s mindset, “action speaks louder than words,” we have set ourselves ambitious targets to protect the environment. One of our key goals is to become CO2-neutral by 2030.
This commitment underscores our dedication to sustainability and reflects our proactive approach to addressing environmental challenges.
Inclusive Work Environment
Creating an inclusive work environment is a priority at Danfoss. We believe that a diverse and inclusive workforce is crucial for fostering innovation and achieving great results.
Our inclusive culture ensures that people from all backgrounds are treated with respect and given equal opportunities to thrive and succeed.