Are you seeking a rewarding career opportunity in the field of application support? Deloitte, a global leader in professional services, is currently offering a Deputy Manager position in Application Support and Survey Administration.
If you’re passionate about technology and possess a unique blend of technical proficiency and survey management expertise, this role could be an ideal fit for you. Read on for more details about this exciting opportunity!
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Job Details
| Job Position | Application Support |
| Job Requisition ID | 61733 |
| Company | Deloitte |
| Designation | Deputy Manager |
| Employment Type | Full-Time |
| Location | Delhi, IND |
Attention : Read all criteria carefully and make changes in resume by adding relevent keywords so you will get the interview call otherwise you will loose opportunity.
What Impact Will You Make?
At Deloitte, your work will make a significant impact every day. You will thrive in a dynamic culture of inclusion, collaboration, and high performance. As the leader in professional services, Deloitte offers unrivaled opportunities to realize your full potential and succeed in your career.
Work You’ll Do
We are currently seeking an Application Support and Survey Administrator to join our dynamic team. This role is responsible for providing technical support for various applications while also playing a pivotal role in the support and maintenance. This position requires a unique blend of technical proficiency and survey management expertise to ensure smooth operations and data collection.
Responsibilities
Application Support
- Technical Support: Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.
- Troubleshooting: Diagnose software problems, log and track support requests, and escalate issues as necessary.
- Collaboration: Work with IT and development teams to resolve technical issues, implement updates, and perform system upgrades.
- Documentation: Maintain comprehensive documentation for application support processes, troubleshooting procedures, and issue resolutions.
- Monitoring: Monitor system performance, identify and address potential problems, and implement preventive measures.
- User Training: Assist in user training and education on application functionality and best practices.
- Quality Assurance: Participate in testing and quality assurance of new software releases, patches, and updates.
Survey
- Survey Creation and Management: Collaborate with stakeholders to gather survey requirements, ensuring surveys meet specific research goals.
- Survey Logic: Implement survey logic, branching, and advanced features.
- Data Integrity: Ensure data integrity and accuracy in collected survey responses.
- Documentation: Create and maintain documentation related to survey design, development, and best practices.
- User Support: Train and support end-users in survey creation and administration within the Qualtrics platform.
Technical Competences
To excel in this role, candidates should possess the following technical skills and qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Web Technologies: Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
- Database Management: Familiarity with database management systems and SQL.
- Application Management Experience: Proven experience in application management or related IT roles.
- Deployment and Maintenance: In-depth knowledge of application deployment, maintenance, and troubleshooting.
- Programming Languages: Familiarity with various programming languages, databases, and application frameworks.
- Data Analysis: Familiarity with data analysis concepts, APIs, and SQL tools is a plus.
- Problem-Solving: Strong problem-solving and analytical skills.
- Communication: Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.
- Multitasking: Ability to work under pressure and handle multiple priorities effectively.
- Attention to Detail: Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
Your Role as a Leader
At Deloitte India, leadership is valued at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify and address the most important issues for our clients, our people, and society. This is how we make an impact that matters.
How You’ll Grow
Deloitte’s professional development plan is designed to help individuals at every level of their career identify and leverage their strengths to perform their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. Our growth opportunities include:
- On-the-Job Learning: Hands-on experience in a global, fast-changing business environment.
- Formal Development Programs: Programs at Deloitte University, The Leadership Center.
- Continuous Learning: Various opportunities to continue growing throughout your career.
Benefits
At Deloitte, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits, including:
- Health and Wellness Programs
- Flexible Work Arrangements
- Professional Development Opportunities
- Comprehensive Insurance Plans
- Employee Assistance Programs
Learn more about what working at Deloitte can mean for you.
How to Apply?
If you are passionate about technology, possess strong technical skills, and are eager to make an impact, we encourage you to apply for the position of Deputy Manager – Application Support – Qualtrics at Deloitte.
Apply now and be part of a team that makes a difference every day.
Our Purpose
Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change.
Learn more about Deloitte’s impact on the world and join us in making a difference.